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Last Updated On: 4/23/2014

Unted Airlines PlaneNo, you're not the only person who thinks America's airlines are treating their customers shabbily.

American consumers' dissatisfaction with airlines continues to remain at high levels.

A recent report by the American Customer Satisfaction Index (ACSI) on consumers' experience with airlines makes for distressing reading.

According to the ACSI, passenger satisfaction with America's airlines remains unchanged in 2014 with a score of 69 even as the economy and consumer demand are improving.

Uncomfortable Seating

Cramped, uncomfortable seating and poor in-flight service are the main reasons driving consumer dissatisfaction with airlines.

Seat comfort got a low score of 63 in both 2013 and 2014.

Consumer satisfaction with in-flight service dipped slightly from a score of 68 in 2013 to 67 this year.

Dissatisfaction among consumers paying for checking in their luggage remains high with a score of 66.

Airlines have nickeled and dimed passengers to death with a variety of fees in recent years.

Ease of check-in process and making a reservation continue to get high scores (both got a score of 82) but that's poor comfort when your seat is so uncomfortable and in-flight service remains bad.

JetBlue Leads Satisfaction

Although its score has dropped by 5% (from 83 to 79) in 2014, JetBlue is the most satisfying airline for consumers for the third year in a row.

Southwest was the runner up this year too with a score of 78 (81 in 2013).

Delta gained 4% in 2014 to hit a score of 71 and take the third place.

United Worst

Among the big airlines, United is the worst in passenger dissatisfaction.

United dropped 3% from a score of 62 in 2013 to 60 this year.

Here's what the ACSI report says about United's poor score:

Since United is so far behind other airlines in passenger satisfaction, it will not be easy to gain market share or to keep customers, especially when considering that 30% of their passengers have an ACSI score below 50. The acquisition of Continental appears to play a role here—frequent and continual problems with reservations and refunds three years after the merger are problematic.