Last few years have seen a rise of countless Internet sites selling travel for a seemingly low price attracting potential clients. This leads to the universal question” why do I need to go through an agent” when one can buy through the Internet without any fees in most cases. As a veteran in the Industry, I beg to differ, let’s talk about a recent experience with my client.
Our agency had booked Mr. A into a exclusive luxury resort in a island retreat over early January. After countless emails going back and forth, background research of the properties available in the busy season that also met client’s specifications and price range, we booked the hotel he approved of. Upon arrival into the resort, our client was not happy in the room category, as Mr. A found that nothing there met his standards even though the resort had been booked on his approval, and was ranked one of the top resorts on Tripadvisor.
Our client demanded a free upgrade to another category of rooms which were priced at double the amount he had paid. Due to our relationship with the vendor, our client was given several generous offers which he declined.
In the end, we managed to get him a two level room upgrade on a complimentary basis. Everything was good and and as always the resort is doing a fantastic job (which is in part why we recommend the resort in the first place).
This is just a small example of what an agent can do, would this have been possible if it was purchased online?
You make the decision- peace of mind and best value for money or just low price?
About the Author:
Nimissha Desai is a luxury travel consultant at Air-Savings.com. She has over two decades of experience with some of the leading travel companies in the nation. Her clients swear by her.