Hurricane itself is enough to shake everyone but when the necessary help is not extended on time, it becomes more problematic. When hurricane last affected the passengers, American Airlines was the responded at snail’s pace to customers that were affected by the hurricane. Hurricane Irene affected many flights and consequently many passengers.
Many flights were cancelled and as expected the damage due to Hurricane Irene was comparatively less. In a day’s time, East coast airports and many airlines went out of the way to make their passengers satisfied by waiving the fees charged for flight changes and refunds were offered over the weekend for flight cancellations. During this natural catastrophe, some of the airline companies acted in a more responsible manner and assisted the customers to lessen their ordeal.
A study conducted on the way different airlines handled customer service clarified the picture about the tall claims made by many airlines. It was found that the waiting time for the customers by US Airways was an average of only two minutes, 38 seconds, while American Airlines simply enhanced the troubles of their customers by having a waiting time of one hour, 38 minutes.
As far as phone answering response time is concerned, it was found that Delta airlines was one of the slowest airlines to answer the phone, but conversely the airline company was among the top as far as Twitter responses are concerned. It seems that they responded to 100% of tweets in an average of 14 minutes.
On the other hand some airline companies like AirTran, United, and American Airlines gave no response to the Tweets. It is significant to note that although American Airlines behaved in a worst possible way during this natural calamity but enhanced customer services for its highest-paying passengers.
These days many cheap tickets, cheap business class tickets are available which are offered by cheap flights and cheap business class flights ply their services almost all over the world.